Return and Refund Policy

At elitethreadsandco.com, we prioritize customer satisfaction. If you are not completely satisfied with your purchase, you may request a return or exchange under the following conditions:
Eligibility for Returns
The  product should return within 7 days of receiving.
The item must be unused, unwashed, and in its original packaging with all tags intact.
Items that have been altered, damaged, or worn will not be accepted for return.
Customized, final sale, or discounted items are not eligible for returns.
In-store returns are accepted at our physical store location during business hours.
Refund Process
Once we receive the returned item, we will inspect it and notify you of the approval or rejection.
Refund amount will be credited in 7 to 10 days to original payment method.
Refunds will not include shipping charges.
Customers who opt for in-store returns may receive instant store credit or an exchange based on product availability.
Exchange Policy
Exchanges are allowed within 5 to 6 days only for defective or damaged products. The product will be deliver within 4 to 5 days
If the same item is unavailable, store credit will be issued within 6 to 7 days.
Customers visiting our store for an exchange must bring the original invoice and product packaging.
How to Initiate a Return
Contact our support team at info@elitethreadsandco.com with your order number and return reason.
Once approved, our team will provide return shipping instructions.
For in-store returns, visit our store location with the product and proof of purchase.
Return Shipping
Customers are responsible for return shipping costs unless the product is defective or incorrect.
We recommend using a trackable shipping service to ensure safe return delivery